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Contact Details
Mailing Address: PO Box 1183 Palm Beach, Queensland, Australia 4221
Office Location: 43 Larch Street Tallebudgera, Queensland, Australia 4228
Complaints Handling
If you have a concern or complaint about any aspect of our service, including the way your personal information has been handled, please contact us in the first instance. We will acknowledge your complaint promptly and aim to resolve it within a reasonable timeframe in accordance with our internal complaints procedure.
If you are not satisfied with our response, you may refer your complaint to the Australian Financial Complaints Authority (AFCA) — an independent external dispute resolution scheme approved by ASIC:
For complaints relating specifically to privacy or the handling of personal information, you may also contact the Office of the Australian Information Commissioner (OAIC):
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Licensing and Regulatory Information
This website is operated by Clark Family Pty Ltd (as Trustee for the Clark Family Trust), located at 43 Larch Street, Tallebudgera QLD 4228, A.C.N. 010 281 008.
Clark Family Pty Ltd is an Authorised Credit Representative of Saccasan Pty Ltd (Australian Credit Licence No. 386297) and an Authorised Representative of Unique Group Broker Services (Australian Financial Services Licence No. 509434).
For more information about licensing and regulatory matters, please visit the ASIC website.
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Recent small business and workplace risk commentary has again highlighted psychosocial hazards as an issue that Australian employers cannot treat as separate from everyday operations. For beauty salons, skin clinics, nail studios and mobile beauticians, the point is not just about wellbeing policy. It is also about how business practices, staffing pressures and client interactions can influence claims exposure, compliance obligations and the way insurers view risk. - read more
Recent insurance industry commentary has again placed severe weather preparation on the agenda for Australian small businesses. For beauty salons, skin clinics, nail studios and mobile beauticians, the message is practical: storms, heavy rain, flash flooding and power disruption can affect a beauty business long before a claim becomes a major catastrophe. - read more
Fresh commercial insurance market reporting suggests Australian businesses may be seeing more competition from insurers in selected areas of cover, particularly where claims history is clean, risk controls are well documented and policy information is up to date. For beauty salons, mobile beauticians and skin clinics, that is encouraging news, but it should not be read as a guarantee that every renewal will be cheaper or easier. - read more
Australian beauty businesses offering higher-risk aesthetic treatments are facing another reminder that compliance is now a front-of-house issue, not just a back-room admin task. Recent beauty industry reporting has focused on the continued scrutiny of cosmetic injectables, skin procedures and treatment advertising, with regulators expecting clearer consent, accurate marketing and suitable clinical oversight where health-related services are provided. - read more
Fresh SME insurance reporting has put underinsurance back in the spotlight, with new national survey data indicating that many Australian small businesses are still not reviewing their cover as carefully as their risks are changing. For beauty salon owners, sole traders and mobile beauticians, the message is practical rather than alarming: a policy that suited the business a few years ago may no longer match today’s equipment values, treatment mix, stock levels or operating costs. - read more
The beauty service industry is experiencing a remarkable boom, capturing the attention of entrepreneurs and consumers alike across Australia. It's not just about aesthetics; the allure of the sector lies in its ability to transform lives, instill confidence, and foster a sense of community. - read more
If you're working in the beauty industry, you know that every client walks in with trust that they'll leave not only looking great but feeling great too. With every service, comes the responsibility to maintain that trust, ensuring you’ve covered all bases, especially when it comes to liability. Liability coverage is more than just a safety net; it's a crucial part of protecting your business and maintaining peace of mind in your professional journey. - read more
The beauty industry in Australia is thriving, with thousands of salons offering services ranging from haircuts and colouring to manicures and spa treatments. As a vital part of the service sector, beauty salons cater to the diverse grooming and self-care needs of Australians. With the industry continually expanding, maintaining safety standards is of utmost importance to protect both clients and staff. - read more
Examining your insurance policies isn’t just an exercise in keeping your paperwork up to date; it's an essential task that can impact your financial health. - read more
Welcome to the world of contents insurance tailored just for hair and beauty salons. In the dynamic beauty industry, protecting your trade’s lifeblood—your equipment and products—is crucial. This type of insurance offers peace of mind by safeguarding the tools that keep your salon buzzing. - read more
Knowledgebase
Grace Period: A set amount of time after the premium is due during which a policyholder can make a payment without the insurance coverage lapsing.
